Terms & Conditions (UK)

Last updated: 25 July 2026

Provider: Cavan Judge (sole trader) trading as “FlavDex” (“FlavDex”, “we”, “us”, “our”)
Contact: cavan@flavdex.com
Governing law: England & Wales

1. What these terms cover

These Terms govern your access to and use of the FlavDex mobile apps, website, widgets, Watch companion, and related features (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not create an account or use the Service.

2. Who may use FlavDex

• You must be 18 years or older to use the Service. We do not direct the Service to children.
• You must have the legal capacity to enter into a contract with us in your country of residence.
• The Service is intended for personal, non-commercial use unless we agree otherwise in writing.

3. Your account

• You must provide accurate information, keep it up to date, and use only an account you are authorised to use.
• You are responsible for keeping your login details secure and for activity carried out through your account. Tell us promptly if you believe it has been compromised.
• You may sign in using email and password or a supported Apple or Google sign-in method. The relevant provider’s terms may also apply.
• Access levels, including Pro or administrator access, are set on the signed-in FlavDex account and must not be bypassed or transferred.

4. The Service and visibility

FlavDex lets users rate food and drink, keep personal notes, manage collections and shopping items, use Taste Diary, discover products, recipes and retailers, and connect with friends. Features can vary by device, platform, location, app version, account status, and release stage.

• Profiles are private by default. Only your display name and profile photo may be visible to approved friends to help them find you.
• Aggregate ratings may be shown on product, recipe, or retailer pages. Individual ratings and personal notes are not publicly attributed to you by default.
• Food photos you upload may be shown publicly only if approved by FlavDex moderation.
• Social features, including follows, close friends, messages, and sharing where available, must be used in line with these Terms and your privacy settings.

5. Free and Pro access

Some features are available only with Pro access. Current examples include Compare, Taste Profile and personalised taste recommendations, private recipes and eligible recipe sharing, full Taste Diary history and unlimited diary entries, and some widget or Watch personalisation.

For free accounts, Taste Diary currently shows the latest 7 days and permits up to 10 non-water entries per meal category per day. Some features also require an in-app achievement or checklist to be completed. The app will identify applicable limits before you use a restricted feature.

We may add, remove, or revise free and Pro features prospectively as the Service develops. We will give reasonable notice of a material change that adversely affects an active paid entitlement.

6. Purchases, subscriptions, cancellation and refunds

If paid access is offered, the price, billing interval, renewal terms, main feature limits, and available cancellation method will be shown before purchase. Purchases made through the Apple App Store or Google Play are billed and managed by that store, and its payment terms also apply.

• A subscription may renew automatically until cancelled. Unless the purchase screen says otherwise, cancellation stops the next renewal and access continues until the end of the paid period.
• Manage or cancel an app-store subscription through the subscription settings for the store account used to buy it. Removing the app or deleting a FlavDex account does not automatically cancel a store subscription.
• Refund and cooling-off requests may need to be made to the store or payment provider that processed the purchase.

Nothing in this section limits any cancellation, refund, repair, repeat-performance, price-reduction, or other right you have under applicable consumer law.

7. Licence to use the Service

We grant you a limited, personal, non-exclusive, non-transferable licence to install and use the app and access the Service in accordance with these Terms, subject to the suspension and termination provisions below. You may not copy, sell, rent, redistribute, commercially exploit, or create a competing service from FlavDex software or non-public data except where applicable law expressly permits it.

8. User-generated content

You keep ownership of content you submit, including ratings, notes, photos, comments, messages, recipes, and collection content (“UGC”). You confirm that you have the rights and permissions needed to submit it and that it does not infringe another person’s rights or the law.

You grant FlavDex a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, format, moderate, analyse, display, and distribute your UGC only as reasonably needed to operate, secure, improve, and promote the Service. We may use public catalogue content and approved public photos to present or promote FlavDex. We will not use private notes, private messages, or health data in marketing without separate permission.

For shared catalogue contributions and content already combined into aggregate information, the licence may continue after account deletion as reasonably needed to preserve the shared catalogue, rating integrity, legal records, and backups. For private content, the licence ends when it is deleted from our active systems, subject to limited backup, safety, fraud-prevention, and legal retention.

9. Ratings and reviews policy

Ratings must reflect a genuine experience of the item or place being rated. A star or number rating counts as a consumer review for this policy, even when no written review is attached.

• Do not submit, commission, buy, sell, or arrange fake, duplicate, coordinated, or misleading ratings or reviews.
• Do not use bots, multiple accounts, threats, or pressure to manipulate ratings, rankings, review counts, or aggregate scores.
• Do not submit a rating in return for money, a free or discounted item, entry into a promotion, or another benefit unless FlavDex has expressly permitted the arrangement and provides a clear disclosure method. If permitted, you must use that method.
• Employees, owners, suppliers, and others with a material connection to a product or business must not rate it unless FlavDex provides a clear disclosure route and the connection is disclosed. An incentive must never be conditional on giving a positive rating.

We use reasonable and proportionate measures, which may include account controls, automated signals, moderation, and user reports, to prevent, detect, investigate, label, exclude, or remove banned ratings and misleading aggregate information. Genuine negative ratings are subject to the same rules as positive ratings and will not be removed merely because they are negative. Staff recommendations, advertising, and sponsored content will be identified separately from community ratings where applicable.

Report suspected manipulation through Feedback or email cavan@flavdex.com.

10. Acceptable use

• Do not submit illegal, hateful, harassing, threatening, deceptive, defamatory, pornographic, or otherwise harmful content, or content that infringes intellectual-property, confidentiality, or privacy rights.
• Do not impersonate another person, create deceptive accounts, send spam, abuse social or reporting tools, or run promotions without our written permission.
• Do not present unsupported medical, health, nutritional, or allergen claims as fact, or submit content that could reasonably risk harm if followed.
• Do not introduce malware, bypass security or access controls, interfere with the Service, probe non-public systems, or access another user’s account or data.
• Do not scrape, harvest, reverse-engineer, or misuse the Service, its data, recognition models, or APIs, except to the limited extent applicable law does not allow that restriction.
• Do not use the Service in a way that violates applicable law.

11. Moderation, reports and enforcement

We may investigate, restrict, label, reject, remove, or preserve content, and warn, limit, suspend, or close an account, where we reasonably believe it is necessary to enforce these Terms, protect users or the Service, prevent fraud or manipulation, manage legal or security risk, or comply with law. Where appropriate, we will consider context, severity, repeat behaviour, and available evidence.

You can report content or ask us to review a moderation decision through in-app reporting where available, Feedback, or the contact address below. We may be unable to disclose confidential security, legal, or third-party information about a decision.

12. Food, nutrition and health disclaimer

FlavDex provides community opinions, tracking tools, and general product, recipe, nutrition, and retailer information. It does not provide medical, nutritional, dietary, diagnosis, or treatment advice and is not a medical device.

• Product data can come from users, packaging scans, Open Food Facts, businesses, and automated or assisted tools. It may be incomplete, outdated, or wrong.
• Recognition, barcode, menu-import, nutrition, serving-size, recommendation, and Taste Diary results are estimates or aids and can make mistakes.
• Always check current packaging, ingredient and allergen statements, restaurant information, and professional advice. Do not rely on FlavDex for an allergy, emergency, or medical decision.
• Goals, calories, activity, steps, workouts, hydration, and net-calorie figures may differ from other apps or devices and are not a guarantee of health outcomes.

13. Camera, location, health and device features

Camera, photo, location, Apple Health, Health Connect, widgets, and Watch features are optional and may require compatible hardware, software, network access, and device permission.

• You can change camera, photo, location, notification, and health permissions through FlavDex or your device settings. Disabling a permission may stop the related feature.
• Health sync begins only after you choose sync directions and grant the relevant permissions. Disconnecting stops future FlavDex access but may not remove data already copied to FlavDex or the health platform.
• You are responsible for reviewing suggested product matches before confirming them and for ensuring that any photo you upload is appropriate and lawful to share.
• Third-party device services are operated by their providers and may be unavailable, delayed, changed, or withdrawn independently of FlavDex.

See the Privacy Policy for how optional health and device data is handled.

14. Intellectual property and third-party content

The Service and its software, design, branding, and materials, excluding UGC and third-party content, are owned by FlavDex or our licensors and protected by law. “FlavDex” and associated logos are trade marks or unregistered marks of Cavan Judge. You may not use them without permission.

The Service integrates with third-party providers for matters such as authentication, hosting, storage, email, app-store payments, health connectivity, maps or location, advertising if enabled, and food data. Their terms and privacy practices may apply. Some product data and images come from Open Food Facts under the licences identified in the app’s attribution notice. FlavDex is not affiliated with or endorsed by Open Food Facts, Apple, Google, or other third-party providers merely because their services or data are supported.

15. Privacy

Our Privacy Policy explains what personal data we collect, why we use it, who we share it with, retention, international transfers, optional health integration, and your UK data-protection rights. If you use a third-party sign-in, store, health platform, or device service, that provider processes data under its own privacy notice as well.

16. Ending use and account deletion

You may stop using the Service at any time. To request full account deletion, email cavan@flavdex.com from the address linked to your account. We may ask you to verify the request. Account deletion does not itself cancel a subscription bought through an app store.

We may suspend or end access for a serious or repeated breach, a legal or security requirement, fraud or manipulation, or conduct that creates a material risk of harm. Where reasonable, we will give notice and an opportunity to remedy the breach. Some records and shared or aggregated content may be retained or anonymised as described in these Terms and the Privacy Policy.

17. Availability and changes to the Service

We aim to keep FlavDex available and secure, but we do not promise uninterrupted or error-free access. Maintenance, connectivity, third-party services, device limitations, emergencies, or events outside our reasonable control can interrupt or delay the Service.

We may update, add, restrict, suspend, or discontinue features for security, legal, technical, operational, or product reasons. We will give reasonable notice where a material change adversely affects an active paid entitlement, unless urgent action is needed for security or legal compliance. If we permanently withdraw a paid feature during a paid period, any remedy or refund required by law will remain available.

18. Consumer rights and liability

We do not exclude or limit responsibility where it would be unlawful, including responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to digital content or services.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, for a failure caused by events outside our reasonable control, or for business losses such as lost profit, revenue, business opportunity, or goodwill arising from personal use of the Service.

You are responsible for keeping appropriate copies of information you cannot afford to lose and for independently checking food, allergy, nutrition, health, and purchase decisions. Nothing in these Terms affects rights that cannot lawfully be waived or restricted.

19. Advertising and commercial relationships

FlavDex may display clearly identified advertising, sponsored content, affiliate links, staff recommendations, or commercial listings. Advertising or commercial relationships do not permit a business to alter, hide, or buy community ratings. Personalised advertising and non-essential tracking will be used only where legally permitted and with consent where required.

20. Changes to these Terms

We may update these Terms to reflect changes to the Service, our business, or the law. The “Last updated” date shows when this version took effect. If a change is material, we will give reasonable notice by email, in-app message, or another appropriate method. Where the law or the nature of the change requires fresh agreement, we will ask for it. Otherwise, continued use after the notified effective date means the updated Terms apply to future use.

21. Governing law and disputes

These Terms are governed by the laws of England and Wales, but mandatory consumer protections in the country where you live still apply.

• If you live in England or Wales, you can bring proceedings in the English or Welsh courts.
• If you live in Scotland, you can bring proceedings in the Scottish courts or the English and Welsh courts.
• If you live in Northern Ireland, you can bring proceedings in the Northern Irish courts or the English and Welsh courts.
• If you live elsewhere, you may also have the right to bring proceedings in your local courts.

Please contact us first so we can try to resolve the issue. This does not prevent you from using any court, regulator, or alternative dispute-resolution option available to you.

22. General

If a court finds part of these Terms unlawful or unenforceable, the remaining parts continue to apply. A delay in enforcing a right does not waive it. You may not transfer your rights under these Terms without our consent; we may transfer our rights and obligations where this does not reduce your consumer rights, for example as part of a business reorganisation or transfer of the Service.

23. Contact

Questions about these Terms, a moderation decision, or your account? Email cavan@flavdex.com or use Feedback.